Frequently Asked Questions

Everything you need to know about your RØDE audio gear and order status.

How long does shipping take for RØDE products?

Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on your location and customs processing.

Do my RØDE products come with a warranty?

Yes, all RØDE products come with a standard 1-year manufacturer warranty. Many items are eligible for a free extended warranty (up to 10 years for certain microphones) if you register your product on the official RØDE website.

What is your return policy for audio equipment?

We offer a 30-day return policy for items in their original, unopened packaging. Due to hygiene reasons, in-ear monitors and certain accessories cannot be returned once the seal is broken unless they are defective.

Are these products genuine RØDE hardware?

Absolutely. We are an authorized RØDE Brand Store, ensuring that every microphone, interface, and accessory you purchase is 100% authentic and eligible for full manufacturer support.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm for larger studio setups.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.